Compensation:
Wage is $16 per hour
What will be your daily pursuit?:
This job requires relocation to Jasper, Alberta.
Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.
What perks can you expect?:
- Work in a dynamic, culturally diverse team from around the globe
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Work experience in an iconic, unforgettable, and inspiring location
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Free access to Pursuit attractions for staff and family, send a friend at half the price!
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Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
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A safe work environment with structured COVID procedures and vaccination policies
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The chance to work in an inclusive culture and make life-long friends
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Access to subsidized mental health and wellness resources
- Opportunities for career growth or future work at other Pursuit locations
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Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Guest Services Agent & Bell Person attendants have a unique roll of helping guests at our properties realize their vacation dreams. This position will work closely with the front desk team and function as an integral first impression to arriving guests. A positive attitude, passion for our experiences, and great communication skills are essential to create unforgettable hospitality experiences for our guests.
- Provide an outstanding and seamless arrival experience for our guests
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The guest service and bell person shall provide guest interactions that are professional, warm, engaging, and knowledgeable - enhancing the guest experience.
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Provide curb side check-in and follow Front Desk procedures
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Direct guests to parking areas
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Maintain presence at the front of the hotel while assisting with guest luggage as required, unloading of cars, delivery of luggage to guest rooms
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Patrol parking lots to ensure they are clean and tidy
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Answer any inquiries about the town of Jasper and surrounding areas
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Provide information on hotel facilities and services, and local points of interest
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Refer major guest complaints to Hotel Manager or Front Desk Supervisor
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Learn the Emergency Response Manual thoroughly
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Provide information and promote all Pursuit products (Brewster Express, Sightseeing tours, Attractions, Hotels, Food & Beverage)
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Be able to complete all front desk duties including checking in a guest, check out guests, assisting with reservation changes and cancellations as well as processing phone calls
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Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
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Balance cash and complete balance sheets, cash reports and related forms
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Provide information regarding room status and special guests to other departments
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Provide information & confirm bookings for our guests on our local Pursuit attractions
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Provide information and confirm bookings for meals across all F&B outlets in our collection
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Perform related Front Desk duties as directed by Supervisor
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Work independently with the support of a team to achieve organizational goals and drive sales
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Cleaning hotel rooms as needed based on staffing levels and demand
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Other duties as assigned
What skills and experience do you need for this job?:
- Able to speak, read, write and understand the primary language(s) used in the workplace (English)
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Excellent communication skills, both verbal and written and an outgoing personality
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Able to work with minimal direct supervision
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All employees must maintain a neat, clean and well-groomed appearance per Pursuit standards
- Proficient with use of computer systems (specific program training will be provided)
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Must be able to lift up to 50lbs
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Attend and review product knowledge documents and training sessions to fully understand new Pursuit product offerings
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Passionate about tourism and hospitality and strive to help create memorable experiences for visitors to the Canadian Rockies
What will your work environment be like?:
This fun summer job runs from April 1, April 15 or May 1 to October 15 (or permanent)!
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Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
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Independent. You’ll spend your days in and around National Parks
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Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
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Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
#HCBC
EEO Information: Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
