Requisition ID: 85218
Join the Global Community of Scotiabankers to help customers become better off.
When you join Scotiabank, you’re part of an internationally recognized, award-winning workplace!
The Analyst, Ask GPS contributes to the overall success of Global Procurement Services department serving the global enterprise ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Applies knowledge of procurement policy and follows Standard Operating Procedures (SOPs) to respond to inquiries related to Procurement Policy and Procedures, and other related policies.
Provides frontline support for all user requests and issues related to Procurement Technology (Vista, SmartBuy, etc.).
Operates the Bank’s issue ticket management system to log, review and resolve Level 1 support issues related to Procurement Technology. Interacts with employees and suppliers for P2P platform onboarding, catalog set-up & maintenance, training and support for sourcing events, payment inquiry, and initial purchase order issuance following SOPs.
Prepares, updates, follows Standard Operating Procedures documentation to ensure data quality and consistent delivery of service according to established Operating Level Agreements (OLAs).
Prepares, updates, follows the Problem Resolution Procedure (PRP) documentation to resolve common problems.
Escalates issues to Sr. Analyst and/or Manager, suppliers, or other internal stakeholders.
Supports the preparation of reports from the systems.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.
College Diploma or University Degree in related field
2+ years of experience in customer or operational support role
Excellent verbal and written communication; fluency in Spanish is considered a strong asset
Ability to work well independently as well as collaboratively within a team
Strong attention to detail
Strong computer/technical skills; familiarity with Coupa, Ivalua, Ariba, or PeopleSoft is considered an asset
Location: 1 Adelaide St E, Toronto
Take the first step in joining our Global Procurement Team in Toronto, Ontario. Say Hello and Apply today!
Location(s): Canada : Ontario : Toronto
As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.