POSITION TITLE: First Line Technical Support Rep
X1 Full Time
X1 Part Time
DEPARTMENT: Technical Support
REPORTS TO: First Line Tech Support Manager
Vianet is a well-established, customer-oriented telecommunications company located across Ontario. We provide Residential, Small Business, and Enterprise level customers in both urban and rural locations with a wide range of services to suit their unique needs. We offer internet access across a variety of mediums, such as our own Fibre and Wireless infrastructure, which we are continually expanding, as well as over third-party DSL and Cable. We also provide phone service in all our serving areas, as well as high-definition television service in select areas.
We are looking for more hard working employees to help continue to grow our company. To serve our customers better each and every day we need great people. That’s why we approach our passion for our company with the same passion for our people. We know that the right people in the right positions can do incredible things, and we love watching that happen!
There is an immediate opportunity for a Full Time and part Time First Line Technical Support Rep at the Sudbury location. First Line Support is the customer’s first point of contact when calling the technical support department. This position is responsible for providing prompt and courteous service and setting the tone for the customer experience. In order to best serve our customers and streamline the support process, First Line Support carry out a number of tasks in an effort to manage call volume, resolve simple issues, assess and prioritize need, and escalate issues as required following basic but thorough troubleshooting and information gathering guidelines.
EXPERIENCE / KNOWLEDGE REQUIRED:
HOURS OF WORK: Afternoons, evenings and weekend shifts available.
Job Type: Full-time
Salary: $15.00 /hour