Veterans Service Team Manager

Veterans Affairs Canada - Borden, ON (il y a 20 mois)

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Veterans Affairs Canada
Borden (Ontario), Hamilton (Ontario), London (Ontario), Mississauga (Ontario), North Bay (Ontario), Owen Sound (Ontario), Windsor (Ontario)
$77,961 to $97,859 (Salary under review)

For further information on the organization, please visit Veterans Affairs Canada

Closing date: 8 August 2021 - 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.

Apply online

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the screening qualifications may be contacted for further assessment.

Cracking the Code – Navigating the Application Process:

Your résumé must clearly demonstrate that you meet the requirements for education and experience, otherwise your application may be rejected at screening.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Candidates will be asked to provide proof of their education credentials at a later date. For foreign credentials, proof of Canadian equivalency will be required within one month of being contacted for assessment. Therefore, you are strongly encouraged to begin this process at time of application to this inventory.

Candidates will be asked to provide proof of Canadian citizenship.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

An interview, written exam or situational exercise may be administered. Reference checks may be sought.

Only select the locations (cities/ regions) in which you are immediately available, willing and able to work.

For non-public servants: Note that any travel associated with your participation in the assessment or this staffing process is your own responsibility. Also, note that those who are offered a position and require relocation are subject to The Initial Appointees Integrated Relocation Program. Please see the details at

Persons with a disability preventing them from applying on-line should contact us at Reader Service: 1-800-461-6263.


Leads, directs and manages Veterans Service Team operations, which may be located in a multi-site designated geographic area, through the sound management of resources; and supports/ensures the well-being and security of staff.

Fosters a collaborative working environment conducive to optimum performance and the achievement of objectives and service standards; defines goals and establishes performance expectations; leads team meetings; and communicates and supports the impact of changes in legislation, policy and procedures and related information to team members.

Exercises quality control, performs quality assurance activities and develops quality improvement plans on the work performed by subordinate staff in support of the national quality compliance and quality assurance program as lead by Head Office.

Monitors and evaluates local trends in service delivery to ensure the operational, performance and service standards are met; and contributes to departmental reporting requirements.

Makes recommendations to management teams and senior managers on matters related to client service delivery and VAC’s programs/benefits; leads and participates on internal and external local, regional and national committees, working groups, projects and initiatives; and participates in the development, evaluation and implementation of national programs and services.

Work environment

Want to make a difference in the lives of Veterans and their families? Apply to be a Veterans Service Team Manager at Veterans Affairs Canada!

We are committed to making a difference in the lives of Veterans and their families. At Veterans Affairs Canada, we look for highly motivated, caring and forward-thinking individuals to join our team.

Veterans Affairs Canada (VAC) is evolving to meet the changing needs of Veterans. Over the past three years, the team at VAC has hired hundreds of frontline staff—and opened ten area offices in communities from coast to coast to coast—to improve support for Veterans and their families. Veterans Affairs Canada continues to look for qualified and motivated individuals for locations across Canada.

Interested in serving Canada’s Veterans? Join our team and make a difference!

Intent of the process

Create an inventory which can be used for permanent, temporary, full-time, part-time, or casual appointments.

NOTE - casual employment means a short-term employment option to hire persons to the Public Service for a period not to exceed 90 working days in one department in any one calendar year

Candidates will only be assessed once for the 8 processes underway simultaneously (18-DVA-EA-WIN-334060, 18-DVA-EA-WIN-334167,18-DVA-EA-WIN-334168, 18-DVA-EA-WIN-334169, 18-DVA-EA-WIN-334170, 18-DVA-EA-WIN-334171, 18-DVA-EA-WIN-334172, 18-DVA-EA-WIN-334173). Results will be applied to each of the processes for which you have applied.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation with a bachelor's degree from a recognized post-secondary institution.

Degree equivalency

Experience in managing individuals working in an interdisciplinary health-care, social services, or military environment.
Experience in directing the provision of benefits or services.
Experience in resource management (financial, physical and information).

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, French Essential, and Bilingual Imperative CBC/CBC

Information on language requirements

Knowledge of case management.
Knowledge of Performance Management.
Knowledge of Quality Management.

Ability to manage staff including staff relations, resources and workload.
Ability to manage in situations of conflict and crisis.
Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to analyze and problem solve.

Effective Decision Making
Effective Interpersonal Skills
Client Service Orientation

The following may be applied / assessed at a later date (may be needed for the job)

A degree from a recognized post-secondary institution in a specialty relevant to the position.

Degree equivalency

Experience in case management.
Experience as a member of the Canadian Armed Forces.
Experience in dealing with a military culture.
Experience directing or supervising staff within an inter-disciplinary team environment.

In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, Persons with a Disability; Visible Minorities, Women.

Reasonable measures of accommodation can be taken in order to meet employees' or candidates' needs, unless requirements necessitate undue hardship.

Veterans Service Team Managers are assigned to a primary work location but may be required to work at various locations and travel between these locations.

Availability to work overtime.

Must be willing to work occasional overtime evenings and weekends, sometimes with little or no notice.

Must be willing to occasionally officially represent the Department at functions such as conferences, commemorative events, etc.

Conditions of employment

Reliability Status security clearance

Willingness to travel for work related duties;

In possession of a valid driver’s license or has similar mobility in accordance within the approved limits of the Treasury Board Travel Policy;

Consent to be deployed or assigned within the area of the office, as per the organizational needs.

For example:
For Edmonton IPSC and Edmonton Office positions : Consent to be deployed or assigned within the Edmonton offices (IPSC, Edmonton), as per the organizational needs.
For Ste-Foy and Valcartier IPSC positions : Consent to be deployed or assigned within the Quebec Area (Ste-Foy or Valcartier), as per the organizational needs.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for all screening/assessment/notification purposes. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

You will be required to show how you demonstrate the essential qualifications (i.e. Education, Experience and/or Occupational Certification) for the initial screening through your resume, and/or in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

If you do not fully complete the screening questions as instructed, you may be screened out.

Applicants with disabilities: Should you require a technical aid or an alternative method of assessment to ensure an equitable assessment of your qualifications, please indicate so in your application.

Candidates with foreign credentials must provide proof of Canadian equivalency within one month of being contacted for assessment. Therefore, you are strongly encouraged to begin this process at time of application to this inventory. Consult the Canadian Information Centre for International Credentials for further information at .

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Candidates must meet all of the essential qualifications noted in the Statement of Merit Criteria to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

A written exam may be administered.

Interviews may be conducted.

Reference checks may be conducted.

Candidates must obtain the required pass mark for each qualification in order to be given further consideration in the selection process.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

An assignment, secondment, or acting appointment requires approval of your supervisor.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line:
  • Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
  • Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
  • Applicants can verify the status of their applications, at any time.
  • Applicants can be notified electronically of tests or interviews and results.
  • For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.
Tips for applicants:
  • Please provide complete and thorough details of your education and experience.
  • Pre-screening questions are an important part of your application. Take the time to answer the questions with as much details and examples as allowed. This is your chance to sell yourself and tell us what you can bring to Veterans Affairs Canada.
  • Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
  • Failure to provide sufficient information may result in your application being screened out of the competition.

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.