Requisition ID: 73761
Join the Global Community of Scotiabankers to help customers become better off.
The Director, Customer Information and Communications Services is responsible for developing shared customer information and maintaining up-to-date platforms, communication capabilities, documentation for Canadian Banking Technology. This individual must therefore be able to listen and guide the extended team during planning sessions; and be able to immerse into complex customer information and communication systems. We are looking for a competent leader expert that can define and execute our Canadian Banking technology Customer Strategy in alignment with Enterprise Strategy and Standards
Is this role right for you?
Lead Customer Information & Communication teams to ensure a highly scalable, extensible, and performant solutions.
Provide strategic solutions for our continual needs for scalability and resiliency.
Translate resulting architecture or resulting design into capabilities and platforms that comply with existing (and evolving) standards and best practices.
Key contributor to the overall success of the organization ensuring specific goals, plans, and initiatives are executed / delivered in alignment with the business strategies and objectives.
Identify and prioritize opportunities to leverage platform capabilities effectively, deliver future proof technology solutions and take a leading role in initiatives to drive innovation and digital transformation throughout the Bank. This will be achieved through defining a business technology roadmap focused on customer information and intelligent interaction, API integration, Analytics and Cloud based solutions.
Deliver on solution architecture, system and solution designs, and lead cross functional implementation of IT solutions to enable business value
Lead the implementation of transformative technology initiatives to enable Canadian Banking Technology’s success through increased efficiency, reduced cost, faster time to market.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Uses multiple strategies to attract, retain and motivate the highest caliber of Technology Talent; building a cohesive team with a shared vision. Provides strong leadership in setting the groups priorities, strategy and performance objectives. Motivates individual and team performance, knowledge sharing, interprets organizational direction, measures performance and diagnoses training and development needs.
Do you have the skills that will enable you to succeed in this role?
Deep understanding of heterogeneous infrastructure technologies, business drivers, emerging technology trends related to customer information systems – e.g. Mainframe, IBM MDM, Customer communication, stalemating, composition capabilities, Cloud, API integration, and leading transformational change incorporating modern technologies.
Experience managing operating budgets and project budgets
Strong project management skills, able to multi-task and manage concurrent projects
Experience with vendor product assessment & selection, vendor management & negotiating contractual terms
Proven ability to deliver platforms and capabilities and managing solutions through the lifecycle
Significant experience leading complex solution implementations and team sizes ranging from 50 to 100 resources
Experience with customer communications and information technologies.
Subject area experience with anti-money laundering & KYC, compliance and regulatory requirements (such as AML, CASL, OSFI) is an asset
Tools skills/experience in Mainframe, Midrange, Cloud (Google, Azure), PCF, Java based platforms and frameworks, APIs, Micro service architectures & cloud components.
10 years of experience in a leadership role with technical architecture, data, application development or delivery focus
University degree in relevant STEM discipline (Science, Technology, Engineering and Mathematics)
What's in it for you?
We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
We provide you with the tools and technology needed to create beautiful customer experiences
You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
Dress codes don't apply here, being comfortable does
We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (on pension & profit sharing), generous vacation, personal & sick days, personal development funding, maternity leave top-up, parental leave and much more.
Canadian Banking Technology supports the end-to-end technology needs of Scotiabank’s Canadian banking business, including a broad range of banking products and services from savings and chequing accounts to credit cards and commercial loans. Joining our team gives you access to great opportunities with a wide range of traditional and emerging technologies while delivering innovative solutions for our business applications and platforms
Location(s): Canada : Ontario : Scarborough
As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.