The Client Service Coordinator handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required. No Commuting!
Duties and Responsibilities
Handle client inquiries regarding requests for care and service
Assess client service needs in consultation with the Team and ensure there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees
Promote consistency of caregiver assignments and coordination of services.
Schedule Caregivers for care and service assignments
Complete data entry and maintain accurate current scheduling documentation
Handle and document client concerns and complaints in a timely manner and as appropriate, notify the supervisors and maintain appropriate documentation
Collaborate with the Client Service Team to manage an on-call schedule to maintain 24 hour service to staff and clients at all times
Evenings and Weekends will be required on a rotational basis
Minimum of two years related customer service experience, preferably in healthcare field. Administrative experience and comfortable working with computers and in-house programs
Post-secondary education in related field, or equivalent combination of education and work experiences.
Human Resources diploma or in progress is preferred.
Exceptional organizational and interpersonal skills
Proven ability to work both independently and as part of a team
Ability to meet deadlines and strong commitment to continual learning
Demonstrated competency in keyboarding and Windows scheduling software
Ability to operate all standard office equipment
Experience with Procura is an asset