Front Desk Agent

Fairmont Pacific Rim - Vancouver, BC (il y a 28 jours)

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Primary Location
: Canada-Vancouver-Fairmont Pacific Rim
Employee Status
: Regular

Front Desk Agent (Seasonal Spring/Summer 2020)
Would you like to be part of an extraordinary team? Do you want to elevate your career with a global luxury brand offering extensive development opportunities? Would you like to utilize global perks, privileges and competitive wage? Apply now!

Guest Service Agents create extraordinary memories with a warm smile and attentive service for the many guests of Fairmont Pacific Rim. From arrival to departure, Guest Service Agents are the hotel’s ambassadors assisting guests throughout their stay.

Hotel Overview: At the ocean's edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality.

Summary of Responsibilities:
Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
C heck in and settle guest accounts while ensuring all service standards are followed
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned

Qualifications:
Proficient in the English language (verbal & written), second language is an asset
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Previous guest-related experience required
Previous PMS experience an asset
Computer literate in Microsoft Window applications an asset
Must be able to type 25 words per minute
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Hospitality Diploma is an asset
Must be flexible in terms of working hours
Must have the ability to handle cash effectively and accurately

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist those without a visa.

Job Level
: Colleague
Schedule
: Full-time
Shift
: Rotating / Shift Work
Travel
: No
Closing Date
: 17.Feb.2020, 11:59:00 PM

Job Number:
VPR03190