Requisition Id: 20157
Department: Architect & Strategy Department
Pembina Pipeline Corporation’s Calgary office is recruiting for a Business Relationship Manager to join the team. This position reports to the Manager, Strategy & Architecture in the Information Services Unit (ISU), part of Pembina’s Corporate Service’s division.
Summary of Responsibilities
This role will focus on developing and maintaining a strategic partnership between business stakeholders and the Information Services (IS) teams to ensure IS opportunities are in alignment with Pembina’s corporate strategy. The ideal candidate will have a well-rounded understanding and experience with the midstream energy industry combined with excellent interpersonal skills to influence and engage colleagues. Responsibilities will include but not be limited to:
Work with ISU teams and their clients to develop, deliver and manage client plans (project & application portfolios, and scorecards). Routinely meet with clients to review and adjust client plans;
Facilitate and drive ISU client alignment at senior levels by levering relationship skills, and promote a deep understanding of client strategies, business goals and objectives.
Build client relationships that accommodates both horizontal and vertical engagements between client and ISU leaders;
Work with senior leaders to evolve culture and organizational behavior, elevating ISU into a strategic partner;
Act as the liaison to the client identifying, leading and driving information technology transformation;
Participate with the ISU team to ensure that the client’s strategy and performance indicators are identified and leveraged for effective ISU demand shaping;
Partner with enterprise architects to develop technology enablement business capability roadmaps;
Routinely meet with end customers/consumers, industry peers, and other external sources to gain insights for innovation technology solutions;
Engage with the business analysts to ensure that essential business requirements are understood, captured, and reflected in solution documentation;
Steward continuous improvement initiatives for value optimization, ISU performance, and business processes where applicable;
Proactively identify business capability and ISU service gaps and contribute to improvement efforts;
Partner with ISU leaders and clients to measure and communicate business value results on a regular basis;
Learn and apply expert understanding of client processes, including the Pembina ISU Business Relationship Management (BRM) Practice / framework;
Learn and apply a mastery of business acumen, including an understanding of the clients’ operations, industry, economic trends and issues;
Demonstrate a deep understanding of organizational resources, priorities, needs and policies to deliver on our commitments to our clients;
Provide strong insight into operational best practices in Client Management & support;
Plan and facilitate complex assessments, understanding client challenges and opportunities, and reaching lasting agreements;
Demonstrate comprehensive knowledge of Pembina capabilities and apply knowledge of ISU services and solutions related to the client’s business;
Be known for thriving in ambiguity and successfully navigating and leading through areas of grey;
Apply creativity and judgment in developing new approaches and solutions; and
Clearly define problems, logically diagnose causes, and identify solutions.
The ideal candidate has a background in managing client relationships, at many organizational levels, and with excellent communication skills, including effective listening, verbal and written communication and presentation skills. Additional qualifications include:
Undergraduate degree in Engineering, Business, Computer Science, or a related field;
Business Relationship Manager Professional (BRMP®) certification is an asset;
Minimum 8+ years’ experience in a role with progressive people or project leadership accountabilities;
Previous experience in a client facing delivery role and supervisory/leadership role is an asset;
Strong partnership-building and facilitation skills to help promote collaborative working relationships between the clients and Information Services Unit (ISU), including conflict resolution and consensus building;
Excellent negotiation skills in-order to collaborate, influence and work effectively with diverse groups of stakeholders;
Proven track record in establishing credible and effective working relationships with client business areas;
Experience in portfolio management and/or business case development and governance is an asset; and
Excellent organizational change management knowledge and skills.
Final candidate will be required to undergo a background check; including a criminal record check.
No agency calls please.
Pembina is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available on request during the recruitment process.
Pembina Pipeline Corporation has been serving the transportation and midstream service needs of North America's energy industry for over 60 years. We process, terminal and transport our customers' products safely - all while protecting the environment and delivering on our commitments to our shareholders and community stakeholders. When we build something, we do it right.
Powering Pembina's growth are our smart, creative and energetic people who allow us to remain a disciplined and responsible energy transportation and service provider and a trusted member in our communities.
Our expectations are high, and so are our rewards. We treat our people well – whether it’s through our total compensation package, our community engagement and volunteer opportunities, or our numerous fun social activities.
Pembina is a proud recipient of Canada’s Top 100 Employers (2018 and 2020), Alberta's Top 75 Employers (2014-2020), and Canada's Top Employers for Young People (2019). We are also a strong supporter of Skills Canada.