Next Stop Canada Information and Referral Specialist

The YMCA of Greater Toronto - Toronto, ON (il y a 30+ jours)

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Conducts Pre-Arrival online Needs Assessment and Referral. The online Need Assessment and Referral is a collaborative process involving the client, which focus on his/her multidimensional preliminary needs.
Assists in developing, facilitating and maintaining online content using webinars, pre-recorded information sessions, live chat features, social media and others.
Assists in maintaining the online Information Management System: research, collection and organization of settlement-related information ensuring that information is relevant, accurate and up-to-date.
Develops and facilitates online information sessions and webinars; maintains and enhances existing community information network.
Works closely with and provides support to the Manager and Program Coordinator in order to achieve quality, fiscal and program targets; maintains and submits statistical and progress reports.
Works with the coordinator to troubleshoot technical issues, minimize site interruption, and optimize site responsiveness.
Conducts local and global outreach to raise program awareness and increase client registration.Develops and maintains partnerships amongst local and international partners to establish referral mechanisms.
Creates flyers, newsletters, and other outreach materials as required.
Supports the management of social media communication via Facebook and Twitter.
Handles multiple projects at the same time; shows ability to work well as part of a team in a collaborative environment; shows excellent attention to detail and the ability to adapt to changing priorities and to thrive in a fast-paced work environment.
Ensures confidentiality of sensitive information and compliance with YMCA and funder privacy policies.
Remains alert to immigration and newcomer trends and uses this information to inform content development and improvement.
Models appropriate behaviours to staff in line with our Mission, Vision and Values; establishes rapport and maintains effective relationship building behaviours with staff and members. Represents the YMCA and the Association in a professional manner.
Understands and integrates the value of philanthropy and volunteerism and imparts this knowledge and belief upon staff, volunteers and members.
Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
Other related duties as required.
Qualifications
University Degree or Community College Diploma in related field or equivalent training/work experience.
Minimum 1-year experience working with newcomers, providing settlement information and referral Demonstrated knowledge of settlement and immigration barriers, trends, resources and services.
Some understanding of best practices for online usability, accessibility and safety.
Experience working with content management systems is an asset.
Experience creating online content (webinars, live-chats, vlogs, blogs, e-learning modules, etc.) and demonstrated ability to learn how to use new software.
Advanced social media skills (e.g. Facebook, Instagram, Twitter, etc.)
Self-motivated and enthusiastic about leveraging technology to connect with and engage people.
Well-developed interpersonal and relationship building skills; ability to establish rapport and excellent communication with participants, community partners, staff and volunteers; strong written communication skills; ability to effectively manage time and prioritize tasks
Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
Ability to communicate in a second language is an asset.
Flexibility regarding work location and hours, including evenings and Saturdays.
The position requires the following Core Association Competencies: advanced competence in: Effective Interpersonal Communications; being Member Focused; being Results Focused; Teamwork and Collaboration; Valuing Diversity and Social Inclusion; fundamental competence in: Ethics and Self-Management; Relationship Building and Partnering.