Make a difference
At Toronto Community Housing Corporation (TCHC), we pride ourselves on fostering an environment of collaboration and respect. In the Program Supervisor, Insurance & Claims role, you will build strong internal and external relationships and play an integral part in transforming TCHC for the future!
Reporting to the Manager, Risk Management & Insurance, the Program Supervisor, Insurance & Claims will be essential in mitigating TCHC’s risk exposures by coordinating all property insurance and claims activities, as well emergency containment and restoration services. Specifically, the role will ensure effective management of property insurance and claims activities, including initial investigation of property claim and subsequent scoping of potential and/or actual containment and restoration activities. In addition, the role will coordinate with internal partners and management of external contracted insurance adjusting and investigation services, as well with internal counsel by providing robust risk control recommendations as it applies to the property insurance and claims program.
What you’ll do
Property Insurance & Claims
Manage day-to-day operation and administration of property insurance and claims;
Coordinate investigating, evaluating and negotiating property insurance claims against TCHC;
Coordinate and provide instructions to external insurance adjusters and investigators by evaluating, directing and monitoring property claim budget and reserve practices;
Develop, recommend and administer the property insurance claims budget, and ensure that the expenditures are controlled and maintained within the deductible;
Ensure that claims which have the potential to exceed property insurance deductible are reported to the Director and insurer in a timely manner;
Ensure that property insurance claims settlements and vendor payments are made in a fair and timely manner;
Ensure accurate estimation of the financial value of property claims by establishing and administering appropriate claims budgets and/or reserves;
Prepare and/or obtain file summaries, interviewing witnesses, claimants and TCHC; employees, as required, in order to obtain relevant information to a property claim;
Prepare and/or obtain internal and external documents necessary to support a timely and effective investigation relevant to the insurance claims;
Report to the Manager, Risk Management & Insurance with property insurance claim recommendations;
Attend mediations, settlement conferences, pre-trials & trials to negotiate and resolve claims on behalf of the TCHC, taking into consideration TCHC`s liability, reputational & financial risks;
Ensure oversight to property insurance claims expenditures and/or budgets for claim payments, adjusting fees, and legal fees;
Support development of monthly and quarterly analysis of all property claims, loss run review, and financial reporting;
Develop and manage internal and external stakeholder relationships including but not limited to; Lawyers, Adjusters, Contractors, Councilors, Residents, Insurance Companies, Brokers, Vendors.
Mitigate corporate risks by managing the development, implementation and communication of risk loss control issues arising out of property claims administration process;
Develop and analyze claims trend reports;
Gather data on claims for record keeping and loss forecasting purposes;
Provide input regarding loss prevention as it relates to property claims;
Develop and facilitate presentations to TCHC staff to enhance risk awareness and to communicate Risk Management concerns;
Review existing TCHC policies and provide recommendations;
Provide specialized expertise to TCHC staff on property insurance and claims related inquiries.
What you’ll need
A Post-Secondary Degree and/or Diploma is required;
A Canadian Risk Management (CRM) or Chartered Insurance Professional (CIP) designation is preferred;
Minimum of five (5) years progressive responsible experience related to the position;
Experience utilizing a variety of software packages including Office XP, MS Word, MS Exce;l
Highly developed interpersonal skills, communication and negotiation skills for a range of audiences including tenants, insurers, brokers, lawyers and ability to address and resolve escalated issues and manage conflict;
Superior problem solving and conflict resolution skills with all relevant stakeholders, legal counsel, claims adjusters and examiners, insurance industry personnel, members of the public;
Strong analytical skills to assess insurance claims and determine litigation strategy instructing adjusters and defence counsel on litigated claim matters ensuring claims handled consistent with TCHC policies and insurance industry standard;
Effective decision making that promotes and fosters teamwork with demonstrated ability to embrace and manage change in line with the organization’s mission and values;
Strong verbal and written communication skills with proven ability to produce effective reports and various written correspondence;
Ability to exercise discretion in dealing with confidential/sensitive issues and information
Willingness to travel daily and must have a valid Ontario Driver’s license;
Knowledge of various legislation including Occupiers Liability, Occupational Health and Safety Act, Human Rights Code, Labour Relations Act, Employment Standards Act, etc.
Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.
In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including:
Three weeks paid vacation and two personal days
Defined Benefit Pension Plan
Health and Dental Benefits including Healthcare Spending Account
Employee Assistance Plan
Maternity and Parental Leave Top Up
Fitness Membership discount
Annual Tuition Reimbursement